Metricool Reviews 2026: Ratings and Complaints

Metricool scores 4.1 on Trustpilot, but 2026 reviews keep describing posts that say published and never go live.

Ratings checked September to October 2026. Each figure carries the date it was read.

We read Metricool’s reviews in October 2026. Trustpilot rates Metricool 4.1 from 685 reviews on the Spanish page on 15 October, and the English badge on 16 October said Great, from 686 reviews. G2 rates it 4.5 from 101 reviews. Capterra rates it 4.4 from 98. Both were read on 20 October 2026.

Inside the reviews that are not four and five stars, two complaints repeat in 2026. Scheduled posts get marked published and do not appear. Automatic renewals are charged, and Metricool’s own policy says those renewals are not refundable. Support writes back. Sometimes the reply does not put the post on the network.

Here is how Metricool is rated on the two biggest review sites.

Trustpilot’s badge does not show the full star split. It shows four filled stars. That is the opposite of Hootsuite’s page, which is a one-star page with a 4.3 on G2. Metricool’s critics are a minority. They are a specific minority, and the quotes are from 2026.

Metricool replies under the bad reviews. Hootsuite’s Trustpilot page said it had not.

These are the two complaints Metricool reviewers repeat most.

1. The scheduler says published. The post is not there.

“Paid for the service. Took my money and didn’t work. Posts scheduled, said published but never showed up on social media. Went through their support and got Bruno their AI support team, who kept going round in circles.”

Trustpilot, 11 Oct 2026

Metricool replied on the review. The reply says Bruno, their AI assistant, should have connected the reviewer to a person, and that a reviewer can ask Bruno to do that. The reply does not say the posts were found live. The status the reviewer saw was “published.” The posts, the reviewer says, were not on the network.

“Errors non stop when it comes to posting, randomly disconnects your accounts after you have scheduled weeks in advance (you wont get that back).”

Trustpilot, Bright Sky Studios, 9 Jun 2026

Metricool replied on 12 June. The reply says disconnections come from expired tokens, changed passwords, or a security flag, that Metricool cannot prevent those, and that they email when one happens. That is a fair description of how network logins die. It is also the reviewer’s point. The weeks of posts were already queued, and the reviewer says they did not come back.

2. The renewal hits, and the written policy says no refund.

That is not a hidden clause. Reviewers still describe it as a surprise, which means the policy is easier to find after the charge than before it.

“Haven’t used the platform in 2 months. Don’t really care about the $70 they took from me. It’s just shameless.”

Trustpilot, AIM, 29 Jan 2026

Metricool replied on 2 February. The reply says the subscription renews unless it is cancelled beforehand, that Metricool does not check whether anyone is logging in, and that refunds apply within 15 days of the first purchase, not on renewals. The reply matches the policy. The reviewer had wanted the unused months back. The policy says no.

“…but the refund and cancellation process was as painless as I’ve ever experienced.”

Trustpilot, 22 Sep 2026

This is not every review. On 22 September 2026 a reviewer wrote that Metricool could not do what they needed, but praised the refund. On 9 September 2026 another wrote that the team “refunded my payment for the second month with no issues.” So refunds happen, including at least one second month. The policy says a renewal is not owed back. Both are true.

This is what Metricool reviewers like, and Distribution.ai does the scheduling part differently.

Scheduling and analytics at a price Hootsuite does not offer.

Starter is $20 a month billed annually, or $25 month to month, for 5 brands. Advanced starts at $53 a month on the annual rate. There is a free plan: 1 brand, 20 posts a month, no LinkedIn and no X. Prices read from Metricool’s pricing page on 30 September 2026.

G2’s ease-of-use score on the compare page was 9.1 out of 10. Reviewers who are not writing about a failed post are writing about a cheap tool that also has the reports. That is a real product. Three seats on Hootsuite Standard are $3,564 a year. Metricool Starter for this scenario, one brand and 5 networks, is $240 a year. The tools are not equivalent. The price gap is why people switch, and then write the reviews above.

Support answers.

Trustpilot’s own summary of the page praises response times. The replies quoted above are real, and they are fast. The June reply explained token expiry. The October reply admitted the AI assistant should have handed the ticket to a person. The January reply cited the refund clause instead of refunding $70.

These are the questions people ask about Metricool reviews.

Is Metricool legit?

Yes. Metricool is a real scheduler with a Trustpilot score of 4.1 from 685 reviews on 15 October 2026, a G2 score of 4.5 from 101, and a published refund policy. It also replies to its negative reviews. Legit is not the same as “every scheduled post went live.”

What is Metricool’s rating on Trustpilot?

4.1 out of 5 from 685 reviews, read on 15 October 2026. The English badge on 16 October said Great, from 686. On 30 September it was 4.0 from 671. The score is in a different category from Hootsuite at 1.3 and Sprout Social at 1.8.

Do Metricool posts actually publish?

Not always, according to 2026 reviews. On 11 October a reviewer wrote that posts were marked published and never appeared. On 9 June a reviewer wrote that accounts disconnected and weeks of scheduled posts were lost. Metricool replied to both. Treat “published” in the product as a claim you should check on the network.

Are Metricool renewals refundable?

Not under Metricool’s own policy. A first purchase can be withdrawn within 15 calendar days. Automatic renewals cannot. Their help page answers the renewal-refund question with “No.” Some reviewers in September 2026 say they were refunded anyway. The safe reading is that a renewal is final unless support makes an exception.

What do reviewers like about Metricool?

The price, the analytics, and support that writes back. Starter is $20 a month on annual billing for 5 brands. G2’s ease-of-use score was 9.1 out of 10. Trustpilot’s summary praises the support team, and the replies under the one-star reviews are visible.

How much does Metricool cost?

Free for 1 brand and 20 posts a month, without LinkedIn or X. Starter is $20 a month billed annually or $25 month to month, for 5 brands. Advanced starts at $53 a month on the annual rate, or $67 month to month. Prices read on 30 September 2026 from Metricool’s pricing page. It is not priced per seat. Adding a person is not the Hootsuite problem. The renewal rule is.